The Process

Upon execution of a Contract for Services, the Clinical Coordinator will work with your benefit administrators to develop, launch, and maintain your program.  Having a clear vision of the program will assist in developing a valuable program.  Some of the issues addressed by the Clinical Coordinator include:

• Member Selection – criteria used to enroll members into more comprehensive services  
• Member Incentives – establishment of incentive structure for members to participate in the wellness programs 
• Welcome Letter – issuance of a co-branded welcome letter to members announcing the program and its benefits 
• Webpage – development of a custom page specific for your program on the About the Patient website
• Event Coordination – scheduling of biometric tests, immunizations, and other in-services
• Quarterly Reporting – preparation of reports and presentations outlining current program status and results
• Suggestions for Improvement – a continuous review process is in place to review clinical outcomes and patient satisfaction.  Suggestions for improving the program are made for consideration.
• Billing – a single monthly invoice is sent detailing charges
• Customization – adaptation of current programs or development of completely new programs to meet our clients’ needs
• Communication – the Clinical Coordinator and staff are accessible to both administrators and members via face-to-face, email, or toll-free telephone conferences.